What directory and file names are acceptable?
How
do I update my web pages?
How
do I create sub-directories?
How
do I access my personal web-based Control Panel?
When
will I be able to reach my site using the domain name?
I type in my IP address but I get a default page, why?
What are the eight folders I see when I connect to
my web site?
How
do I get my page to load automatically?
Do you have any FTP software available for download?
What
FTP host name do I use to access my web site(s)?
What
should I do if denied access via FTP or to "stats"?
FTP Connections to Your Site
What FTP host name do I use to access my web site(s)?
Answer: To
update your web pages, FTP into yourdomain.com. Use the USERID
and PASSWORD provided on your account activation notice to ftp to
your site. If you create any links using the IP address, we suggest
that you modify the HTML to reflect your domain name once active
world wide. Using relative paths rather than absolute paths when
linking web pages will eliminate the need to modify your links.
Do you have any FTP software available for download?
Answer: No, but we
recommend using an excellent shareware program called WS_FTP LE or
CuteFTP. You can download this program for free directly from C-Net
at the address http://www.download.com. Enter WS_FTP
LE or CuteFTP. Also remember to select the OS you are
using in C-Net's search screen.
What should
I do if denied access via FTP or to "stats"?
- If you can
access your account Control Panel, but cannot access your account
via FTP, the FTP configurations may be incorrect.
- If you are
denied access to either or both AFTER entering your userid and
password, you may be using the wrong password. Check the activation
notice sent to you via email when the account was first set up.
If you changed your password and it doesn't seem to be working,
contact support@nonstickmedia.net to reset your password.
- If you can
connect via FTP, but not open your Control Panel, carefully read
the Control Panel access instructions included with the activation
email.
Accessing Your
Site
What should
I do if denied access to my web site when using a browser?
Answer: If
you receive the message "There is no DNS entry for http://www.yourdomain.com",
there are several possible explanations:
1) Try to reach
the site using the IP address. If you are successful, the domain
name is either not active or not yet propagated.
For a NEW domain,
it may take up to a week for the name to be released by InterNIC
and propagated to DNS's (Domain Name Servers) throughout the Internet.
(Foreign domains and transfers take longer).
If it is an older
domain that has previously been reachable, the name may be on hold
with InterNIC. Contact InterNIC directly to determine the reason
the name is on hold.
You can check
the status of your domain name by going to your "whois" page using
your control panel.
2) If you can
reach the site with the IP address and you know it has been more
than 72 hours since the name was released by InterNIC:
Clear your
browser cache and try again. If you are using Netscape Navigator,
first select Options | Network Preferences, then choose the Cache
tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk
Cache Now" and OK, then click Reload. For Internet Explorer Select
View | Options, then the Navigation tab and click "Clear History" and
OK, then click Refresh.
Note: Netscape
may require manually clearing the cache. With Windows Explorer
find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache
- then highlight and delete the files in the Cache folder - then
click on Reload)
If you know
that others are able to reach the site with the domain name but
you can't (even after clearing the Cache), contact your local ISP.
They may not have updated their DNS records.
If you are
still unable to reach it after all of these steps, email support@nonstickmedia.net for assistance.
Be sure to describe all the steps you have already taken.
3) If you are
unable to reach the site with either the domain name OR the IP address
you may be experiencing connectivity problems. If you are unable
to reach this URL, either wait until connectivity is restored and
try again, or contact your local ISP for information on possible
network problems.
What are the
folders I see when I connect to my web site?
Answer: When you connect
to the root or "home" directory of your account via ftp, you will
see the following system directories/folders which are landmarks
suggesting a successful connection:
./ .neomail-Yourname/
public_ftp/
../ .trash/
public_html/
.htpasswds/
.lastlogin catalogs/
www@
.neomail/
etc/
.neomail-acassel/
mail/
The directory
www/ is for your html web site files. These are the files that people
will see when they visit your web site from their web browser by
using WWW.YOURDOMAIN.COM. You can transfer files directly
to the root level and/or create subdirectories.
How do I get
my page to load automatically?
Answer: You
must name your main loading file either "index.htm" or "index.html" .
Be sure to name everything in lowercase, not "INDEX.HTM" . Also,
this file must to located in your home directory, which is the first
directory you see when accessing the web server via ftp. Also make
sure that you can see the index.html file in your htdocs/ folder.
What directory and file names are acceptable?
Answer: Our
operating system (LINUX) is case sensitive. In other words, the file
name "faq.html" is NOT the same as "FAQ.html". If your HTML code
references a faq.html, but the actual file name is in uppercase,
this will result in a File Not Found error. This applies to directory
names as well.
To prevent errors,
we suggest naming all files in lowercase. Spaces and and special
control characters are generally not a good idea. The underscore
character ("_") is acceptable. You should avoid special characters
(e.g. ! @ # $ % ^ & * : ') in file names. We suggest that you
keep the length of file names to a minimum. The tilde (~) cannot
be used in directory or file names.
How do I update my web pages?
Answer: You
can literally create and maintain your web pages, images, and scripts
locally and upload them to the web server at your leisure via FTP. You can overwrite
existing files or transfer a new file.
How do I create sub-directories?
We recommend
using the "make directory" feature in our recommended FTP client
software, WS_FTP LE or CuteFTP.
How do I access
my personal web-based Control Panel?
Once your domain
is active, you can access your Control Panel in the following manner:
- http://www.your_domain.com/cpanel/
If your domain
name is still in the registration process, you can still access the
control panel using the temporary URL provided within your activation
notice.
If your IP address
is: 223.22.223.22, then you would enter: http://223.22.223.22/cpanel/
You will need
to use the same username and password that you use to access your
account when using FTP.
When will
I be able to reach my site using the domain name?
Once the InterNIC
announces that your domain name has been registered (or transferred,
if applicable), it usually takes about 72-hours before it is active.
All internet providers must update their records (DNS tables) to
reflect new site locations. This is called propagation.
I type in my IP address in the web
browser but i get a default page
This is because
you have a shared IP address, to get your own dedicated IP address
you will need to upgrade to a PRO account with us. You can email
sales@interservers.com to get more information on this.